How to Improve Call Center In English

Call center employees whose native language is not English  must learn to effectively comprehend the language for the ear. Instructional software and speech language pathologists help language users to listen actively and communicate clearly with customers halfway around the world. Grammar, usage, intonation, accent and business vocabulary are important elements in the learning process.

Step 1

Assess the communication needs of employees at your call center by testing their proficiency in English. English Language Testing System (ELTS) assessments for employees are jointly conducted at more than 500 locations in 120 countries by the British Council, IELTS Australia and the University of Cambridge ESOL Examinations. Tests are also conducted by regional language associations in most countries. For example, the All India English Language Testing Authority (AIELTA) develops and administers tests that evaluate the functional abilities of English speakers.

   Step 2

Purchase an English language instruction software designed for call center employees. A wide array of language software is available on the Internet and at leading bookstores worldwide. Next, create training sessions designed around the software targeted at developing specific skill sets, ranging from active listening and reading comprehension to accent and pronunciation.

   Step 3

Recruit part-time or full-time instructors certified in teaching English as a second language. Have them design a customized training program that meets the specific requirements of your call center by integrating relevant business language. Encourage individual coaching sessions that address each employee’s unique requirements, such as focusing on pronunciation, intonation, grammar or vocabulary.

  Step 4

 Hire speech language pathologists to help modify accents.

  Step 5

 Promote reading related to your call center’s business. Examples include IT support services and financial services such as credit card billing and banking support.

Step 6

Instill self-learning by distributing pocketbooks on common English business phrases and idioms. Or suggest the use of the Merriam-Webster online dictionary.

 Step 7

Create an environment of immersion. Have your human resources division collaborate with instructors to develop in-house games that impart lessons in a fun way. Come up with creative ideas such as a Hollywood movie night to deepen the learning experience, or have a Scrabble competition where participants focus on just business words.

Reverso Online Dictionary

Are you looking for a good online dictionary?

 We offer you a better one, and free! It’s Reverso Dictionary.

And why is it better? Because, apart from having other very interesting services, it does everything you’d ask an online dictionary to do. Moreover, Reverso Dictionary is a bilingual dictionary not only between English and Spanish but also between English and French, German, Russian, Portuguese, Italian and Chinese.

Reverso Dictionary allows you to translate words and sentences from English to the language of your choice and vice versa. You’ll also be able to look for the definition along with the list of synonyms and antonyms for the English word that you wish. For example, for the word easy there are countless synonyms and antonyms, more than 20.

Other feature to highlight about Reverso Dictionary is its function to conjugate verbs - simply awesome! You’ll be able to write the verb that you want and it’ll show you all its conjugations (present, preterit, infinitive, imperative, participle, past participle, present continuous, present perfect, past continuous, past perfect, past perfect continuous, future, future perfect, future continuous, present perfect continuous and future perfect continuous), in short, any conjugation you might need. It also works with phrasal verbs.

Visit :  Reverso Dictionary

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How to find English idioms that aren’t in the dictionary

Idioms are notoriously difficult for non-native speakers, because they usually don’t make sense if you translate them word for word. For example, the idiom“to kick the bucket” has nothing to do with buckets and everything to do with dying. Most learners are eager to learn about idioms because native speakers use them so frequently. So understanding idioms is important for understanding native speakers, and for sounding more native-like yourself.

If you are reading or listening to B@E, you are probably already and independent learner of English who is used to looking up idioms in your dictionary. If you’re really keen, you might even have a special dictionary of idioms. Dictionaries are indispensable tools for learning the meaning of idiomatic words and phrases. But they are not perfect: we’ve all experienced the frustration of discovering that the idiom we’re looking just isn’t in our dictionary. Luckily, there is a simple trick for finding idioms on the Internet. Here is how you do it:

Go to Google and search for the word idiom plus the key words from your idiom. The search results are almost guaranteed to lead you to a helpful definition. Here is an example:

Imagine you heard this conversation:

Michael: Would you mind if I tried your new guitar?
Lori: Sure, knock yourself out!

The idiom is “knock yourself out,” or “to knock oneself out,” in the dictionary form.

To find the meaning of this idiom, do a Google search for the word
idiom
and add the phrase “knock yourself out” in quotation marks.
Like this:

idiom “knock yourself out”

All you need to do is scroll through the results, which, with luck, will be a combination of online dictionary definitions and online forum discussions. Make sure to check out any forum discussions that you find; they often contain interesting and useful discussions about meaning and usage and give you far more insight than you will get from a dictionary definition.

If you don’t get useful results on your first search, try adjusting your search query. For example, for “knock yourself out” you can try
idiom “knock oneself out”
or
idiom knock oneself out

Google is not a perfect corpus by a long shot, but it is a fantastic tool for doing quick’n'dirty research into meaning and usage. I highly recommend that you spend a few minutes reading the Google search help file so that you can take full advantage of this wonderful tool.

I use the trick I’ve shown you today all the time; in fact, Google is my number one reference tool for double-checking my native-speaker intuition. This is just one of several tips that I’ll be sharing with you over the coming weeks. I hope you find it useful.

Is there an easier way to improve my English

Is learning English easy?

The truth is learning English can be tough. Improving your English in a country where you have few chances for real practice is even more difficult. The demands of your job and family life may leave little time to learn English.  Going to an English school in your own country may be expensive and inconvenient. With all of these problems many students give up.

What is the solution?

These problems have continued because big “conventional” English schools have been to slow to face the challenges of modern life and modern English students.  Most of these traditional schools have not yet realised the increasing possibilities, and capabilities of learning online.

Improving your English is dependent on spending time speaking to native English speakers. It is possible to receive tuition and help which is only a Skype call away. Unlike “conventional” English schools, English Speaking Course.Net understands how busy you are and how important your time is to you. You do not need to waste your time travelling to English classes. You can now speak to qualified English teachers from your own home or office.

How will lessons with English Speaking Course help me?

Taking English lessons with one of our patient teachers will boost your confidence, and let you use English as it should be used: for sharing your ideas, hopes, dreams and experiences wwith other people. It is easy for you to continue improving your English because our prices are good, our service is excellent and best of all, you have no need to travel.

How can I begin improving my English right now?

Now that you have read this article you should realise all the benefits of improving your English through online discussion classes. If you would like us to prove that we can help you, then sign up now to receive a free 20 minute discussion lesson. You can use this lesson to decide for yourself whether we can help you to get better at speaking English. You have nothing to lose and everything to gain.

How to be a good English Teacher

It is known to all that you are an expert in English language that means you can write good English, speak in an elegant manner. But can you boast of being a good tutor of English language? Evidently not. Nobody can. For it is very hard to be a good tutor. You can easily be the master of a language but you never brag of being a prolific tutor, specially of such a language like English.

Now you have to be quit aware of the difference between a tutor and a teacher. A teacher is a person who teaches a class. There are a great number of students there. But when your role is to play as a tutor you face a two or three students before you whom you have to impart the lesson. Teaching a class is to some extent easy. You have no need to specify the problem to a specific student in a class. But when you are tutoring you have to pay attention to the individual problems of the students.

When you are going to be a good tutor of English, you have to decide first whether you want to be a grammar tutor or guide your student to write good English. It is up to you what you want to tutor them. Practically the part you feel yourself strong it is better to cling to that part.

If you want to get fame and popularity as a good English tutor it is better to knock the local schools. If one student of the school is a student of your tutorial home and get proper help from you he/she may tells high of you in the school and in this way you may have a great flow of students in your tutorial home.

But to be a tutor is not enough. It is your duty to make the student well conversant in the language. If he/she gets practical help from you it is expected that you are sure to be renowned as a good English tutor.

It is almost noted in the countries where English is taught as the second language the government of the countries take the initiative role to decide from which class the language should be taught. It is the wrong decision of a government that can easily make the students of the ESL victims of absolute ignorance. Every time they are misguided and wrongly treated.

In such a state the role of an English tutor is  As the student is ignorant of the basics of the language you have to guide him/her according to his/he capacity. If you try to impose your thoughts on him you are sure to lead him to utter despair.

Begin the students from the very basics of English grammar along with the translation method. Whatever the wise men say about the misuse of ‘translation’, without it the learning of a foreign language is nothing but elusive. Hence try to make them acquainted with the basics along with the translation method and find in the long run that your name is uttered on every lip as a good English tutor.

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Common Errors In English Usage The Book

Which were the most common errors that we made when first using the English language? How to properly use a / an, farther / further? Fortunately, you’ll find the answer to these questions on the website that we’re introducing today.

In Common Errors in English Usage there are more than 1000 explanations for those errors that we usually make when using the English language.

As words are alphabetically sorted, it’s very easy searching through them. For instance, the explanation for the difference between backup and back up is:

To “back up” is an activity; “back up your computer regularly”; “back up the truck to the garden plot and unload the compost.”

A “backup” is a thing: “keep your backup copies in a safe place.” Other examples: a traffic backup, sewage backup, backup plan, backup forces.”

Older writers often hyphenated this latter form (“back-up”), but this is now rare.

As you can see, the explanations are clear and they also include examples that help understanding them better.

This comprehensive list of common errors has been made by  Paul Brians, Emeritus Professor of English Washington State University. Thanks very much Mr. Brians.

Link :  Common Errors in English Usage

Multimedia English Classroom

Don’t know how to improve your English? Don’t worry. we present you an online resource that has very interesting material to practice almost every linguistic skill. Multimedia English Classroom is the web site that gives us that opportunity.

Multimedia English Classroom is made up of various sections, among which stand out:

1. Videos: about different categories, with transcriptions and explanations of the most interesting vocabulary that appears in the video.
2. Music: video clips in English from your favourite artists, with complete transcriptions for the songs, general idea about the meaning of the song and explanations about the variety of language used in the song, along with the most important vocabulary.
3. Listening: multimedia exercises to practice and improve your reading comprehension.
4. Lessons: video-lessons about different topics: grammar, vocabulary; with explanations of the prominent points of the video in English.
5. Slideshows: Power Point with beautiful pictures and texts to practice your reading.
6. Jokes: in English playing with the language, and associated explanations just in case you don’t understand the British humour.
7. Activities: different multimedia activities targeted at all English levels.
8. Phonetics: material to study phonetics with sounds very useful to get your ear use to the sound of English. (Contains mostly British English.)

As you can see, there are very valuable resources to be had here. The only bad point about this web page is its interface because it is not very user-friendly and intuitive. However, don’t let the appearance put you off; just take advantage of this complete online resource.

Learn English online in a funny way  visit : Multimedia English Classroom

The Sounds of English Practice Phonetics

Do you have difficulties when pronouncing English phonemes? If your answer is affirmative, we present you today a website that will help you to improve your level of English phonetics. It is a Web page from the University of Iowa that contains flash animations of the phonetic sounds of English, Spanish and German.

With regard to the English language, the animations are available for the 44 English phonemes (divided into vowels and consonants) and explain with a video and a step-by-step description how to manipulate the different articulators (lips, jaw, tongue, etc) in order to pronounce English sounds.

These animations are really valuable because, apart from the audio video with the explanation about how to articulate the sound, you can also find words in context with the particular sound. Those words will act as extra support so you can consolidate your pronunciation.

In this Web page you will also find an interactive diagram showing the different components of the mouth and throat used to articulate the phonemes:


Visit : The Sounds of English

English Practice Phonetics,